Personal Information Protection Policy
Complexe Atlantide (including Hôtel de la Cité Perdue and Familizoo), whose head office is located at 11155 Route 335, Saint-Calixte (Quebec), J0K 1Z0, understands the importance of protecting the personal information of its customers and is committed to respecting your right to the protection of your personal information. This policy explains what type of personal information is collected, how it is used, and the circumstances in which it may be disclosed. By using this website, you acknowledge that you accept your personal information being used in accordance with this Privacy Policy updated as of May 31, 2024. At its discretion, Complexe Atlantide may modify this Privacy Policy from time to time, and the most recent version will be posted on its website.
Collection of Personal Information
Complexe Atlantide limits the collection of personal information to information necessary for the stated purposes. When making reservations at one of our accommodations, purchasing a service, or buying products from affiliated shops, you will be required to provide certain personal information, including your name, email address, home address, date of birth, phone numbers, reservation details, information requested at reception during check-in or check-out, details of an event held at one of our establishments, and the information required to process payments, including credit card numbers, excluding CVV codes, in order to complete the transaction. By doing so, you implicitly consent to authorize Complexe Atlantide to use this information.
It is not secure to transmit payment information, including credit card numbers, by email, SMS, or social media. To protect this information, please provide it only through our reservation module on our website, through our secure transactional platform, by phone, or by fax.
It is not the intention of Complexe Atlantide to collect personal information from minors (as defined by applicable laws). Should this occur, we invite the parent or guardian of the minor to contact us so we may take the appropriate measures to delete such information.
Security of Personal Information
In order to prevent loss, theft, unauthorized access, disclosure, or misuse of your personal information, we have implemented physical, electronic, and operational safeguards in accordance with industry standards and practices. Furthermore, we encrypt personal information, including payment card numbers, and restrict access to your personal information to employees who require it to perform their duties.
We are committed to maintaining the security and confidentiality of personal information and complying with industry best practices regarding data protection.
Access to Personal Information
We allow individuals to access their own personal information held by Complexe Atlantide and provide them with the opportunity to update or correct it if necessary. We will also respond to requests for deletion of personal information in accordance with our legal and regulatory obligations.
Third-Party Reservations and Reservation Modifications
If a third party, including a family member, friend, or colleague, attempts to make a reservation on your behalf, they must provide the same personal information that you would normally provide to complete your transaction. Unless otherwise indicated, we consider that this third party has your consent and authorization to provide us with your personal information and make reservations (and modifications thereto) on your behalf in accordance with this Personal Information Protection Policy. The third party mentioned above, as well as the personal information communicated by that third party, are subject to this policy and applicable privacy practices. If a third party possessing your name, phone number, address, and reservation number attempts to make modifications to your reservation, we will provide them with the requested information and allow them to make the requested changes, as we consider that you have authorized them to do so.
Use of Personal Information
The personal information collected is used for the purpose of identifying you, communicating with you when necessary, personalizing our services, and completing transactions.
Secondly, the information mentioned above allows us to conduct market research in order to better respond to the needs of our customers, improve their experience, enhance the efficiency of our website, and improve our promotional activities.
Complexe Atlantide does not sell your personal information to third parties and does not use or disclose your personal information for purposes other than those for which it was collected, unless Complexe Atlantide obtains your explicit consent, the law requires it, or in the event of an emergency (i.e. to protect the life, health, or property of an individual).
When making a reservation or purchasing a product, you implicitly authorize Complexe Atlantide to add your email address to our mailing list. At any time, you may choose to stop receiving marketing communications by email by contacting us directly by phone or by email at communications@complexeatlantide.com.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. We will take appropriate measures to ensure the security and confidentiality of such information throughout the retention period.
Cookies and Social Media Widgets
In order to ensure proper management of our website and optimize navigation, our website collects standard internet log information, including your IP address, browser type and language, access frequency, and referring website addresses, notably through the use of various types of cookies and conversion tags. In addition, certain browsing behaviors may be recorded for analytical purposes. Please note that the data we collect remains anonymous and will not be disclosed to anyone. This process is intended to develop insights to improve the experience on our website. We cannot profile your computer, extract information from it, or modify its configuration to refuse or limit the use of cookies.
Furthermore, our website includes certain social media features such as Facebook’s “Like” button. These features may collect your IP address, log the pages you visit on our site, and place a cookie in order to function properly. Social media features and widgets are either hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.
Responsibility
All members of Complexe Atlantide are responsible for ensuring that personal information is protected in accordance with this policy. Any violation of this policy will be handled appropriately, including disciplinary measures up to and including termination of employment.
Privacy Officer
If you have any questions regarding this Privacy Policy or if you wish to access, review, or correct your personal information, please contact:
Privacy Officer
11155 Route 335
Saint-Calixte (Quebec)
J0K 1Z0
(450) 222-5225 ext. 228
communications@complexeatlantide.com
Changes to this Policy
We occasionally update this Policy. Continued use of our services and website constitutes the User’s acceptance of this Privacy Policy and any updates made to it. If we make significant changes to the way we handle our users’ personal information, we will notify you by email at the address associated with your account or through a notice posted on the homepage of our website.